During Your Stay

During Your Stay

We know that having a heart procedure can, understandably, lead to some anxiety. So when you stay with us, we work to make sure you’re comfortable. Whether you’re joining us at our 106th Street and North Meridian location or our West 86th Street campus, we go above and beyond to welcome you, your family, and your other visitors, so everybody feels right at home.

Concierge Services

Everyone who walks through our doors at our 106th and North Meridian location is greeted by our Concierge – whose sole job is to make sure that every guest and visitor feels welcome and comfortable. Whether it’s for a simple newspaper, directions, or hotel reservations, our Concierge is at your service.

Our Concierge is available to take care of your needs from 5:30 a.m. – 9:30 p.m.

Guest Amenities

Each private guest suite at St.Vincent Heart Center is filled with natural light and spacious enough to comfortably accommodate family members and other visitors. Our suites are also equipped to serve as an intensive care unit, if needed. On every floor of our hospital, all guest suites are monitored 24/7 from computerized nursing stations that receive remote vital sign monitoring, so that team members can respond quickly without shuffling guests from room to room.

Nutrition

Good nutrition is extremely important to the healing process. We have registered dieticians on staff who work directly with our chef to ensure that everything you eat during your stay is both heart healthy and delicious.

Room Service

When it’s time for breakfast, lunch, or dinner, a delicious meal is only a phone call away. Room service is available between 5:00 a.m. and midnight, seven days a week, offering a wide variety of healthy choices selected by our on-staff chef.

Visiting Hours

We believe people heal best when surrounded by loved ones. So we try to include and accommodate visitors as much as possible. At our 106th and North Meridian location, there are no restrictions to visiting hours for friends and family. Each guest suite is furnished with a pullout sofa bed that sleeps one person comfortably and a recliner for visitors who wish to stay with a guest overnight. (One overnight guest per room, please.) At our 86th Street location, visiting hours for the PCCU (Progressive Cardiac Care Unit) are 10 a.m. to 10 p.m. with no age restriction. The visiting hours in the CVTU (Cardiovascular Thoracic Transplant Unit) are 8 a.m. to 6:30 p.m. and 8 p.m. to 6:30 a.m. with an age restriction of 14. We have breaks between visiting hours for our team to complete bedside reporting to ensure the best care for our patients.

Spiritual Care

We believe that each person is a unique blend of body, mind, and spirit. We believe each person is worthy of respect and care. And in keeping with our core value of holistic caring, we place an emphasis on meeting the spiritual needs of our guests, as well as their visitors.

Our chaplains are available to:

  • Listen and offer spiritual and emotional support
  • Accompany those in crisis or grief
  • Share prayer, lead worship, or help create and lead other appropriate rituals
  • Contact and supplement the efforts of your own clergy
  • Reflect and consult on questions of ethics

St.Vincent Heart Center chaplains are available Monday thru Friday from 6:30 a.m. until 6 p.m. However, rest assured that if you need to speak with one of our chaplains in an emergency situation, they’re available 24 hours a day. At the 106th and North Meridian location, you may reach a chaplain by telephone at (317) 583-5059, (317) 583-5094, or (317) 583-5355, or by calling the hospital operator at (317) 583-5000. To reach the chaplain at our 86th Street location, call (317) 338-2238. You may also contact a chaplain by email at mddeckin@stvincent.orgsvignes@theheartcenter.com, or susan.jacques@theheartcenter.com.

Because we respect the spiritual needs of our guests, we provide a chapel as a quiet sanctuary where guests and visitors can nourish their spirits and nurture their relationships with the Divine.

At our 106th and North Meridian location, the chapel is located off the hospital lobby across from the café. At our 86th Street location, the chapel is located on the first floor near the stairs to the cafeteria. Chapels are open 24 hours a day, seven days a week for prayer, worship, meditation, and reflection. Individuals of all faiths and traditions are invited to find peace, rest, and healing.